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TERMS AND CONDITIONS


1. ABOUT YOUR PERSONAL DATA

  • For us to deliver our products, we need to keep your personal information (name, address, telephone, e-mail) on our database.
  • All information you provide to us is stored in a secure area of our server, we will not use this information for any other purpose than the promotion of our products. This information will not published or distributed to any other person or entity.

2. RETURN OF AN ITEM

  • We want the entire satisfaction of our customers with our products.
  • However, we know you may want to return some items occasionally.
  • We accept the return of the product provided if it is in its original condition, within 15 days following the delivery of your purchase.
  • Immediately we will send a ticket by Post to redeem the article for another item without expiration date or, depending on the case, we will refund the amount paid for the items.
  • To return an item you just have to write an email with the Delivery Note Number and reason for return.

3. CHANGE OF AN ARTICLE

  • You can exchange any item until you are satisfied with the product, provided that the item is in its original packaging and perfect conditions.
  • In case you want to return an item you have to write an email with the Delivery Order Number and the article to be replaced.
  • Shipping costs are always paid by the client.
  • The address for Returns and Exchanges is:
    UK-LOOK · C/Ample, 27 · 08002 - Barcelona
  • For more information on Returns and Exchanges you can call 93 315 0234.

4. CANCEL AN ORDER

  • You can cancel an order by e-mail or by phone.
  • Please, make sure to cancel the same day you order, as the shipment is sent immediately after the confirmation of your order.